Shipping & Returns


SHIPPING & FULFILLMENT

ORDER PROCESSING

Most orders are fulfilled in 3-5 business days. If your order will be delayed, we will notify you as soon as possible via email. Once your order has been shipped, you will be sent a tracking number via email.

DELIVERY TIMES

All orders ship from San Diego, California via USPS First-Class or Priority Mail, with an expected delivery date of 2-5 business days from date of shipment.  A confirmation email with tracking information will be sent when your order ships.

SHIPPING COSTS

All of our domestic orders are carrier calculated based on weight so that you aren't paying extra shipping costs.

You will be responsible for paying for your own return shipping costs for your item. Once your items are received, and your return is approved the merchandise cost will be credited back to your credit card or original method of payment.

DAMAGED PRODUCTS

We are so sorry your product arrived damaged! We do our best to prevent breakage or bending, but it damage does occur, please take a photo (so we can contact USPS) and email us immediately. A new product will be sent to you as soon as possible.


RETURNS

RETURNS & EXCHANGES

We take great pride in providing you with high quality products. If you are unhappy with your purchase for any reason, you can send back the unopened product(s) within 10 days of receipt and we will be happy to refund you for the merchandise cost. After 14 days have passed we cannot replace or refund your purchase.  Please note that all sale items, personalized products, and original artworks are final-sale, and cannot be returned.  Shipping costs are non-refundable.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.  Products must be shipped with all of their original shipment packaging, including cardboard backing, to be eligible for a refund.

Before returning your item please send us an email at sydni@moonriverprintco.com referencing your order number, and giving us a brief description as to why you are making the return. You will then be provided with the return shipping address.